Frequently Asked Questions
Who do you serve?
Àst Healthcare Services provides psychiatric care for older adults in Delaware.
What services do you provide?
We provide psychiatric evaluations and medication management through telehealth.
Do you provide talk therapy?
No. Àst Healthcare Services does not provide ongoing psychotherapy or talk therapy. We may coordinate with therapists and other healthcare professionals when appropriate and authorized.
Do you offer virtual appointments?
Yes. Appointments are provided by telehealth for patients located in Delaware at the time of their visit.
What concerns do you treat?
We provide care for concerns such as depression, anxiety, mood disorders, sleep concerns related to mental health, and psychiatric symptoms associated with aging, medical complexity, or cognitive changes.
Do you accept insurance?
We currently operate on a self-pay basis. We are pursuing participation with selected insurance plans and will provide updates as in-network options become available.
Can a family member or caregiver join an appointment?
Yes. With the patient’s permission, family members or caregivers may participate when helpful for care planning.
Do you provide emergency or crisis services?
No. Àst Healthcare Services is not an emergency or crisis service. If you are in immediate danger or experiencing a psychiatric emergency, call or text 988, call 911, or go to the nearest emergency department.
How do I schedule an appointment?
Please contact Àst Healthcare Services by phone or through our website to request an appointment.
Payment & Cancellations
Do you accept insurance?
Àst Healthcare Services currently operates on a self-pay basis. We are pursuing participation with selected insurance plans and will share updates when in-network options become available.
When is payment due?
Payment is due at the time of service. Fees will be reviewed before your appointment.
What is your cancellation policy?
Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
Is there a fee for late cancellations or missed appointments?
Appointments not canceled at least 24 hours in advance may be charged a $50 cancellation fee.